Privacy Policy

This Privacy Policy describes how Triberine LLC (“Triberine,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use triberine.com (the “Site”) or otherwise interact with us. We respect your privacy. We don’t sell your data. We collect only what we need to ship you supplements, answer your questions, and keep the tribe in the loop.

1. Information We Collect

Information you give us

• Account and order details: name, email, shipping and billing address, phone (optional), payment method.
• Communications: messages you send via contact forms, email, or chat.
• Newsletter and reviews: email address and any review content you submit.

Information collected automatically

• Usage data: pages viewed, links clicked, time on page, referring URL.
• Device data: IP address, browser type, operating system, screen size, language.
• Cookies and similar tech: see Section 5 below.

2. How We Use Information

• Process and ship your orders.
• Send order confirmations, shipping updates, and customer service replies.
• Send the email newsletter you opted into (you can unsubscribe at any time from any email).
• Improve the Site, products, and customer experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

3. How We Share Information

We share information only with service providers who help us operate the business, and only the minimum needed:

• Payment processors (Stripe, PayPal) to charge cards securely. We never store full card numbers.
• Shipping carriers (USPS, UPS, DHL) to deliver packages.
• Email and CRM (Klaviyo, Postmark) to send transactional and newsletter emails.
• Analytics (Google Analytics 4 with anonymized IP) to understand how the Site is used.
• Lawful requests when required by court order, subpoena, or to protect rights and safety.

We do not sell your personal information. We do not share it with advertisers for cross-site behavioral targeting.

4. Your Rights

Depending on where you live, you have rights to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your information (subject to legal record-keeping).
• Opt out of marketing email anytime via the unsubscribe link.
• Restrict or object to certain processing.
• Receive a copy of your data in a portable format.

California residents (CCPA), EU/UK residents (GDPR), and others can exercise these rights by emailing tribe@triberine.com. We respond within 30 days.

5. Cookies and Similar Technologies

We use cookies for three things: keeping you logged in, remembering your cart, and measuring traffic. You can disable cookies in your browser settings; some Site features (cart, checkout) won’t work without them.

6. Data Security

The Site uses HTTPS encryption end-to-end. Payment data goes directly to PCI-compliant processors and never lives on our servers. We restrict employee access and rotate credentials regularly. No system is perfectly secure — if a breach affects you, we’ll notify you within 72 hours per applicable law.

7. Children

Triberine is not directed to children under 16. We don’t knowingly collect personal information from anyone under 16. If you believe we have, email us and we’ll delete it.

8. International Users

Triberine is operated from the United States. If you access the Site from outside the US, your information is transferred to and processed in the US under US law.

9. Retention

We keep order records for 7 years for tax compliance, account data while your account is active, and marketing data until you unsubscribe. After that, we anonymize or delete.

10. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted here with an updated “Last updated” date and emailed to active subscribers when significant.

11. Contact Us

Privacy questions, data requests, or complaints: tribe@triberine.com.
Mailing address: Triberine LLC, 2245 Filbert Street, San Francisco, CA 94123, USA.