We make supplements we’d give to our own grandparents. If something we sent doesn’t feel right — the formula, the taste, the way your body responds — we want to hear about it and we’ll make it right. The 60-day tribe guarantee covers every order, no fine print.
Within 60 days of delivery, you can return any Triberine product — even half-empty — for a full refund. No paperwork. No “prove it didn’t work.” Free return shipping inside the US.
Email tribe@triberine.com with your order number and what didn’t work for you. We’ll email back within one business day with a prepaid USPS return label.
If your order arrives damaged, leaking, or with the wrong product: take a photo and email us. We’ll send a replacement same day at no charge — you don’t need to return the original.
You can skip, change, or cancel any subscription from your account dashboard in 30 seconds. No phone tree, no “retention” emails, no manual review. If a subscription auto-renewal goes through and you didn’t mean it, email us within 14 days for a full refund.
For orders shipped outside the US, we don’t pay return shipping but we still refund the full product price within 60 days. International customs duties and taxes are not refundable.
Refunds go back to the original payment method. If your card has expired or been replaced, we can issue store credit or send a check on request.
Email us before returning. Our team can often help you adjust dosage, timing, or pair products differently — sometimes the herb is right, the protocol just needs tweaking. We’re happy to help, return-or-not.
tribe@triberine.com · We answer within one business day, often same-hour.
Triberine LLC, 2245 Filbert Street, San Francisco, CA 94123, USA.